Privacy Policy

1. Who we are

This website (springfels.com) is operated by Springfels LLC, a California limited liability company ("Springfels", "we", "us", "our"). If you have any questions about this policy or your data, contact us at contact@springfels.com.

2. Information we collect

Information you give us

When you fill in our contact form or email us, we receive the information you choose to share: your name, email address, company, country, the service you're interested in, your budget range and your message. If you become a client, we also process the business information needed to deliver the project, such as billing details and access to the marketing accounts you share with us.

Information collected automatically

When you visit the website, our hosting provider automatically processes technical data such as your IP address, browser type, device type, the pages you request and the date and time of your visit. This is necessary to deliver the website, protect it against abuse and keep it secure.

Cookies

We only use one essential cookie to remember your privacy choices. Details are in our Cookie Policy.

3. How we use your information

• To respond to your enquiry and schedule a strategy call
• To prepare proposals and deliver the services you hire us for
• To send invoices and manage our business relationship
• To operate, maintain and secure this website
• To comply with legal, tax and accounting obligations

We do not sell your personal information, we do not share it for cross-context behavioral advertising, and we do not add you to a newsletter unless you ask us to.

4. Who we share it with

We share personal information only with trusted service providers that help us run our business, and only as far as necessary:

• Cloudflare, Inc. – website hosting, content delivery and security
• Resend, Inc. – delivery of contact form messages to our inbox
• Our email and productivity providers – to communicate with you and manage projects

These providers may only use your information to provide their services to us. We may also disclose information if required by law, or to protect our rights or the safety of others.

5. How long we keep it

• Enquiries that don't lead to a project are deleted within 12 months.
• Client records are kept for the duration of our engagement and afterwards for as long as required by tax and accounting laws (generally up to 7 years).
• Server logs from our hosting provider are kept for a short period for security purposes.

6. Your rights

Wherever you live, you can ask us to tell you what personal information we hold about you, correct it, delete it, or send you a copy. Just email contact@springfels.com and we will respond within 30 days. We may need to verify your identity before acting on a request. We will never treat you differently for exercising your rights.

California residents

Under the California Consumer Privacy Act as amended by the CPRA, you have the right to know which categories of personal information we collect and why, to request access to, correction of and deletion of your personal information, and to opt out of the sale or sharing of your personal information. We do not sell or share personal information as those terms are defined in the law. The categories we collect are identifiers (such as name and email), commercial information (such as the services you request) and internet activity information (such as server logs), for the purposes described above. You may use an authorized agent to submit a request on your behalf.

Visitors from the EU, EEA and UK

If you are located in the European Union, the European Economic Area or the United Kingdom, the GDPR or UK GDPR may apply. We process your data to respond to your requests and perform a contract with you (Art. 6(1)(b)), based on our legitimate interest in operating and securing this website (Art. 6(1)(f)), and with your consent for optional cookies (Art. 6(1)(a)). In addition to the rights above, you may object to processing, request restriction, withdraw consent at any time, and lodge a complaint with your local data protection authority. Because we are based in the United States, your data is transferred to and processed in the US; where required, we rely on the EU Standard Contractual Clauses or our providers' certification under the EU–US Data Privacy Framework.

7. Security

We protect your information with appropriate technical and organizational measures, including encrypted HTTPS connections, access controls and reputable infrastructure providers. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

8. Children

Our services are intended for businesses. This website is not directed at children under 13 (or under 16 in the EU), and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

10. Contact

For any privacy question or request, email us at contact@springfels.com.